North American data centre runs into problems.
Business IT website iTnews has reported that the delivery of services to Australian users of Microsoft’s cloud productivity suite, Office 365, were unaffected by an outage at one of the vendor’s North American data centres yesterday.
The outage on August 17 prevented Office 365 users from accessing their emails and calendar on Exchange Online. SharePoint Online and Lync Online were not affected, according to ZDNet’s Ed Bott.
Office 365 administrators were unable to manage existing accounts or add new ones.
A Microsoft spokesman confirmed later that the outage was restricted to North America and not a worldwide one.
Microsoft watcher Mary Jo Foley said the outage also hit Microsoft’s CRM Dynamics Online service, which is operated separately from Office 365 though from the same data centres.
One CRM Online user told Foley that the CRM’s performance was so slow as to be unusable for some staff.
The outage also affected some SkyDrive users in the US.
A later announcement by Microsoft promised to reimburse service charges per the terms of its SLA (service level agreement) to customers whose service had fallen below the guaranteed 99.9 percent uptime.