Mobile app a bit behind Lync Online.
When Microsoft introduced the Lync Mobile client it allowed people to stay in contact on the go with their colleagues without having to call or email.
While the app works very well with customers of Lync Online as part of Office 365, users found that apart from communicating with colleagues via instant message and checking/setting presence status they weren’t able to join conferences or make calls to other Lync users.
This functionality is available to customers of Lync Server 2010 (on-premise or in the cloud), so why is it not available for customers of Lync Online? The key component that prevents the ability to call from mobile devices is the absence of the “Enterprise Voice” licence and the functionality that it allows.
At present Microsoft is not offering the voice component of Lync Online as this is a separate plan – known individually as Lync Online Plan 3, which is part of the E4 suite. It is certainly on the roadmap for release and is currently being tested by some carriers in other parts of the world but is largely unavailable outside the US.
Conferencing is a bit more available for Lync Mobile with Lync Online but only if you’re in one of the few countries that can utilise InterCall, BT or PGi.
So what are the functions that aren’t available in the Lync Mobile client for Office 365 users? I have broken down the list with the feature and whether it is available for Lync Online (with the desktop client, but excluding the P3 plan).
There are many more features not available on the Lync Mobile client, but as these are presently not available for Lync Online I won’t go into them. The differences in voice functionality between Lync Online and Lync Server will be covered off in a future piece.
Loryan Strant is a Microsoft Office 365 MVP (Most Valuable Professional). Follow him on Twitter @TheCloudMouth.