- Mac users must install new version of Oracle Java and reinstall AUSKey software
- If you don’t download Mac Java update, no need to reinstall AUSKey software
- Instructions for fix below, but it’s easier with phone support
Apple’s latest software update disabled the Australian Taxation Office’s AUSKey software on Mac desktop and laptop computers. AUSKey was the digital certificate used by the ATO to govern access to several sites including the ATO Business Portal which recorded business activity statements and other tax details.
The Apple update included a newer edition of programming language Java that was specific to Mac computers. Installing the Mac Java update stopped a second version of Java, written by software company Oracle, that was used by the ATO’s AUSKey software, an agent on the ATO’s technical help desk said.
Once the Mac Java update had been installed the user had to update the Oracle Java and reinstall the AUSKey software, the agent said. It wasn’t possible to restore the AUSKey software by reverting to the previous version of Mac Java, the agent added.
The ATO technical help desk had received many calls over the past three days from Mac users about the issue, the agent said.
AUSKey users who didn’t install the Java update could continue logging into the business portal without having to update their Oracle Java.
How to Fix Your AUSKey
Mac users needed to test their version of Java on Oracle’s website and download and install the latest version (version 7 update 45).
Then they needed to uninstall and reinstall their AUSKey software before they could log in to the ATO business portal. The AUSKey certificate would be recognised after the user refreshed (Cmd-R) the login window for the portal and clicked “Allow” on the Java dialog box.
Business users needing guidance should call the ATO technical help desk on 1300 139 373.