Bug count up to 29.
A frustrated MYOB user has created a website listing all the software bugs he has found in the latest release of MYOB Account Right Basics, one of the most popular accounting programs in Australia, which launched in July 2011.
The site http://accounts-right-basic.123host.com.au/ has listed 29 bugs and included a button for users to add their own discoveries. Site creator Steve Davis said he “got frustrated as hell” with the software. “I hate accounting and to have it working against me is twice as frustrating,” Davis said.
“To give MYOB credit they’re working on (fixing the bugs) but it was just beta software that they should never have released. It obviously hadn’t been tested, whatever they say.”
Bugs included missing buttons, disappearing calendar dates, a broken software updater, missing shortcuts and unlabelled minimised windows.
Davis, a stand-up comedian and web developer, had decided to move from QuickBooks to MYOB at the beginning of the financial year. “MYOB is far worse than QuickBooks ever was,” Davis said.
One of the greatest frustrations was the software’s slow speed. It could take 30 seconds to print a PDF, Davis said. “It’s like using dial-up internet. I don’t understand why it is so slow. Even something like PhotoShop is quicker, and that’s a huge, bloated program.”
Davis said he had found another 10 bugs but hadn’t added them to the site yet. He acknowledged that MYOB’s support desk had been helpful and that some bugs appeared to be fixed in a recent update.
Unfortunately, Davis, who has developer skills in MySQL and PHP, wasn’t able to get the automatic update in Account Right to operate. He had to be guided through the process by an MYOB support agent. “I’m not an idiot. I’m the guy everyone calls (to fix their IT problems), but I tell you I struggle with MYOB.”