Forms displaying incorrectly.
MYOB’s woes with the latest version of AccountRight continued after a second service pack intended to address bugs in the initial release was withdrawn hours after it had been advertised.
Service Pack 2, released on 24 January, claimed to improve memory usage, one of the strongest criticisms of the latest version of AccountRight. In some cases AccountRight had consumed 450MB when opened and kept climbing while the program was running.
Also included in the service pack were improvements to customising forms, an important feature for businesses that sent out invoices with their letterhead under previous versions of the software.
However, MYOB issued an update at 5pm yesterday which said that Service Pack 2 had been been temporarily removed for download while the vendor investigated a potential issue with customised forms.
“We have received reports that once modified or saved, customised forms are displaying incorrectly, with incorrect column widths in tables,” MYOB said in the update. “Our product team are currently investigating and we will keep you across the progress. In the interim, we have made the decision to remove the Service Pack 2 download to minimise any impact on our clients.”
MYOB strongly advised customers who had already updated their software with Service Pack 2 not to change modify or save their forms.
The bungle continues a rocky release for AccountRight which has faced strong criticism from MYOB’s certified consultants for containing too many bugs and for its slow performance. In response MYOB has said the release was a major transition to a new database and that some early problems were to be expected.