Courier companies may have thought they had dodged the digital disruption upending other industries, but the wait may be over. Steve Orenstein, formerly founder and CEO of job management app Connect2Field, last month launched an on demand express courier service called Zoom2u.
Zoom2u promises to deliver any parcel within 60km radius of the Sydney, Melbourne or Brisbane CBDs in under three hours. The customer can track the location of the driver before pickup and until the point of delivery.
Orenstein says the idea came while he was in a meeting and missed several calls to his mobile. “It turned out it was a courier company. The courier was pissed off for me for not being at home and I said there’s got to be a better way of letting people know when a courier is turning up,” he says.
The company claims it can save customers up to 40 percent of the cost of a typical courier company by reducing its overheads. There is no call centre to take bookings as all orders are placed online.
It uses a network of sub-contractors who own their own vehicles to make deliveries. The couriers log onto the Zoom2u mobile app which assigns jobs according to demand.
Some couriers work for a couple of days while others work the whole week. “There’s a huge workforce out there with ppl with vehicles wanting to do deliveries. It’s for us to manage the supply and demand,” Orenstein says.
Zoom2u’s software shows a job to the nearest courier first before other couriers. It then uses round routing to map out the most efficient route to multiple pickup and delivery locations.
Zoom2u can also make same-day deliveries for orders bought from online stores that have integrated with the service.
How does it work?
Any individual or business can register online for Zoom2u or via the iPhone and Android app and nominate pick-up and delivery details.
Once the goods are picked up the customer is able to track where the courier is in real time and how long it will be until those goods arrive at their destination. When the job is complete a notification is sent via email or through the app.
Customers then have the ability to rate the courier’s service out of five stars.