And custom app for automated support tickets.
Supermarket chain Woolworths announced it has chosen Google Apps for Business as the email and document platform for 890 supermarket store managers. Last week the company gave the store managers iPads to carry out administrative tasks while maintaining a presence on the shop floor.
The store managers used a custom-made application called Tap for Support that took one click to log support tickets with Woolworths head office.
“In an instant, a manager can log a support request for example to fix a faulty freezer and get back to the multitude of other tasks at hand,” said Damon Rees, Head of Run IT, Woolworths, in a guest post on the Google Business Australia blog.
Tap for Support was built on Google App Engine, a cloud platform for custom applications. Google App Engine “removes many layers of complexity, and the simple licensing on consumption structure means it can scale very quickly when we need it to,” Rees said.
Rees added that employees already had familiarity with Google’s consumer applications, presumably the free Gmail service.